FAQ

Have a question about our products, your order, or becoming a retailer? Get in touch with the Blåkläder team or find answers to our most frequently asked questions below. Click on a question to view the answer.
Do you offer exchange on your online orders?

Yes, we offer exchanges on online orders within 30 days of purchase. Please contact our support team to initiate an exchange.
Can I select a delivery address in a country other than where I placed the order?

Currently, we can only deliver to addresses within the same country where the order was placed. For international orders, please place the order from the country's specific webshop.
How do I know when a product will be back in stock?

You can sign up for restock notifications on the product page. We'll send you an email as soon as the product becomes available again.
Is it safe to order online?

Yes, our webshop uses SSL encryption and secure payment processing to protect your personal and financial information.
How do I cancel or change an order?

Please contact our support team as soon as possible. We can modify or cancel orders that have not yet been shipped.
How can I track my parcel?

Once your order has been shipped, you will receive a confirmation email with a tracking number and link to track your parcel.
How do I use my promotion code?

Enter your promotion code in the discount field during checkout. The discount will be applied to your order total.
I can't place an order – what am I doing wrong?

Please ensure all required fields are filled in correctly, your payment method is valid, and the items are in stock. If the problem persists, try clearing your browser cache or contact our support team.
What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay.
How long does delivery take?

Standard delivery takes 3-5 business days. Express delivery is available for 1-2 business days at an additional cost.
How do I return an item?

You can initiate a return within 30 days of purchase through your account or by contacting our support team. Items must be unused and in original packaging.
How do I find my size?

Check our size guide available on each product page. If you're between sizes, we recommend sizing up for a comfortable fit.
How do I care for my workwear?

Follow the care instructions on the garment label. Most of our workwear can be machine washed at 60°C. Avoid using bleach and tumble dry on low heat.